Smithfield Foods

  • Job ID
    FLSA Status
    1st Shift
  • Overview

    The Supply Chain team is looking for a motivated professional to facilitate the distribution of our great products to customers and consumers.

    Responsible for the order management activities, policies and relationships within the order to cash process. Manages the receipt of customer purchase orders, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice, as well as actively managing any on-going logistics maintenance and relationship growth with the assigned customer and sales personnel.


    Customer Service & Order Management

    • Primary contact for large customer account; will act as an account manager.
    • Ensures all order management policies such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize supply chain errors and inefficiencies.
    • Takes the lead on managing the late order approval process for late order requests to process and ship under standard lead time.
    • Immediately addresses and corrects any inaccurate order information such as incorrect sold to #, ship to #, item codes and ship or delivery dates submitted by sales, brokers or customers.
    • Where applicable with specific customers, must be adept at navigating applicable web-based programs, in order to retrieve order information, make order changes and print applicable order information.
    • Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.
    • Maintains ongoing, positive relationships with sales, brokers and customers and actively communicates any order management issues.
    • Resolves any specific account issues such as pricing, credit or shipping discrepancies etc.
    • Assists in resolving customer complaints.
    • Alerts supply chain team members if product was ordered or pulled under the standard lead time from an order prior to shipping.
    • Notifies sales/brokers if customer has not picked up load and determines new pick up date.
    • Reviews submitted orders for potential duplication.

    Planning & Logistics

    • Facilitates conversations between Business Development, Transportation, Production Schedulers, Category Planners and Customers to review and coordinate any logistics issues such as shortages, transportation and product availability.
    • Provides order management/logistics related account information such as fill rates, lead times, item specific shortage information, etc.
    • Responsible for creating and maintaining customer profiles and related master data.
    • Assists in identifying root cause analysis around account specific logistics related issues.
    • Works with Supply Chain Manager and Customer to manage reorder points and floor stock levels for the account
    • Works with customer and communicates forecasts and seasonal spikes to supply chain team to assure inventory availability

    Pricing and Invoicing

    • Researches any deviations in system pricing and places orders on a billing hold while these differences are being researched.
    • Reviews and resolves any orders that are blocked for invoicing.
    • Partners with the necessary departments on pricing errors and follow Sarbanes–Oxley requirements by obtaining written approval for pricing corrections.
    • Contacts plant billers to Goods Issue orders that have shipped, so that they can invoice. Other Duties and Specialized Functions
    • Assists claims department on matters related to incorrect or rejected orders.
    • Assists accounting department in deduction resolution.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • High school diploma or general education degree (GED) and 4+ years related experience and/or training; or equivalent combination of education and experience.
    • Bachelor’s degree, preferred.
    • Strong verbal and written communication skills.
    • Demonstrated decision making and problem solving skills.
    • Strong attention to detail and accuracy.
    • Knowledge of Order processing systems Microsoft Office, including Excel and Word.
    • Ability to understand changing business processes.
    • Flexibility to adapt to a varied work schedule.
    • Ability to work well with others in fast paced, dynamic environment.
    • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

    EEO/AA Information

    Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


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