Smithfield Foods

  • Job ID
    2018-9374
    FLSA Status
    Temporary Part-Time
    Type
    Rotating
  • Overview

    The Seasonal Customer Service Representative provides exceptional customer service to customers with their holiday orders via e-mail, web order, phone or postal mail.  Enters customer orders, processes web orders, cross and up sells add-on items. 

     

     

    Responsibilities

    • Assist customer with an enthusiastic, friendly and professional manner.
    • Develop and maintain knowledge of products and share this knowledge with customers.
    • Strong attention to detail when entering customer's holiday gift orders; accuracy is critical.
    • Communicate clearly and concisely with both external customers and coworkers.

    Qualifications

    Education / Certifications:  High school diploma or equivalent.

     

    Behavioral Competencies:  Energetic and dependable, enthusiastic, friendly, professional, resourceful.

     

    Technical Competencies: Ability to navigate the Internet and e-mail.

     

    Skills: Basic typing, phone, computer navigation skills.

    Supervisory Responsibilities

    None

    Physical Demands

    • Requires sitting, standing and walking; occasionally requires standing, reaching and bending.
    • Position requires sitting for extended periods of time.
    • Requires ability to communicate clearly and effectively with others in-person and on telephone.
    • Manual dexterity needed for using computer keyboard and calculator.
    • Must have adequate vision to operate computer and complete paperwork.

    Work Environment

    Professional office setting consisting of 35-seat call center work stations.

    EEO/AA Information

    Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.

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